Madelina Williams

The mediation program has exceeded every expectation I had for professional training. The curriculum is exceptionally thorough, thoughtfully structured, and delivered with a level of expertise that truly prepares students for a successful future in mediation. Each module builds both competence and confidence, ensuring that graduates are not only knowledgeable but fully equipped to apply mediation principles in real world settings. What sets this program apart is the unwavering support provided by the staff. Every instructor and team member demonstrates genuine compassion, patience, and encouragement. Their commitment to student success is evident in every interaction, and their guidance creates an environment where learning feels both challenging and deeply supported. One of the greatest strengths of this program is that the support does not end with certification. Graduates continue to receive mentoring, professional guidance, and practical assistance in establishing a thriving mediation practice. Knowing that I have access to ongoing expertise and a community dedicated to my long term success gives me tremendous confidence as I move forward in building my mediator business. This program is truly top tier, a blend of exceptional training, meaningful support, and a long term commitment to helping mediators succeed. I am grateful for the experience and proud to be part of such a remarkable professional community.

Nick Baker

I have been unofficially mediating and negotiating in construction contract disputes for 30 years. Now having graduated from this course I realize I am green and rough around the edges! The course is cleverly constructed in order to make me understand how important it is for a Mediator to be subjected to various rules, constraints and possess the ability to operate within a certain framework. I now feel that I am much more "official" as I sit with the parties and find myself establishing much higher levels of quality and professionalism during my work. I wish we had more time with each of the modules and more role plays during the time of study as I found the professors extremely interesting, easy on the ear, and clearly having valuable experience which I will lean on during my time as a Mediator.

Dr. Candace M.E. Bird

Completing the 40 Hour Mediation Certification course was a rewarding and valuable experience. The course strengthened my understanding of the mediation process and provided practical tools and techniques I can apply both professionally and personally. I especially appreciated the focus on communication, ethics, negotiation and assisting individuals in working toward mutually acceptable solutions. This training challenged me to think differently about approaching conflict...not simply as a "thing" to be resolved...but as an opportunity to help others feel understood, empowered and heard. I am so pleased to have completed this certification so that I can assist others in their paths forward.

Gary Stephen Rosen

Tanya and Queen were outstanding instructors and facilitators of the mediation training. They answered all of our questions and were very patient with the new people to mediation. I learned so much and feel very good about enrolling in this program.

ELBERT T CHESTER CPA/PFS, CFP, RFC, RSSA, CFE, CrFAC, CGMA, MS, MPAS, MAFF, DABFA

Completing the NACM mediation course and participating in the role-play exercises has been a powerful and transformative experience for me. This training has strengthened not only my communication and conflict-resolution skills, but also my confidence in helping people navigate difficult conversations with fairness, professionalism, and compassion. My professional work spans several areas, including CPA services, financial planning, estate planning, retirement strategies, fraud investigation, forensic accounting, wealth management advising, and service as church judiciary counsel. Across each of these roles, I regularly encounter situations involving competing interests, financial uncertainty, sensitive family dynamics, organizational disagreements, questions of authority, and deeply held personal beliefs. The NACM training has given me a stronger framework for listening beyond positions, identifying underlying interests, managing emotions, reframing conflict, and guiding parties toward practical, respectful solutions. The role-play component was especially valuable because it moved mediation from theory into practice. It challenged me to remain neutral, ask more purposeful questions, clarify misunderstandings, and help people feel heard—even when emotions are high and trust has been damaged. I learned that effective mediation is not about imposing an answer. It is about creating a structured and safe process in which people can communicate, examine options, and make informed decisions for themselves. This training is particularly meaningful in my work with churches and religious organizations. Conflicts involving pastors, trustees, boards, members, finances, allegations of embezzlement, governance disputes, and differing interpretations of authority can become deeply personal and spiritually painful. These disputes often involve more than policies or money; they affect relationships, reputations, faith communities, and the ability of an organization to fulfill its mission. The skills developed through NACM will help me approach these matters with greater discipline, impartiality, sensitivity, and care. I also see a significant application for mediation in family-related matters. Estate planning, inheritance concerns, caregiving decisions, retirement issues, financial disagreements, and family-business conflicts can easily create lasting division. Through this training, I am better prepared to help families communicate constructively, reduce unnecessary conflict, and work toward solutions that preserve dignity and relationships whenever possible. NACM has equipped me with tools that will enhance every area of my professional service. I leave this course better prepared to help individuals, families, churches, boards, and organizations resolve disputes before they become more damaging, costly, or divisive. I am grateful for the knowledge, practical experience, and professional growth this program has provided. This mediation training has made me stronger in my skills, more effective in my diverse professional roles, and more committed to serving as a bridge toward understanding, resolution, and peace.

Dr. Lydia Willingham

Thank you for the opportunity to provide a testimonial. I thoroughly enjoyed the training. It was amazing that we accomplished so much within the 14 days of class. I highly recommend this course to anyone passionate about teaching and dedicated to sharing knowledge.

Doresia Cyree

I enrolled in the NACM 40 hour mediation program after losing loosing my medical transportation job due to the practice closing and not being able to find another position. The staff are friendly and super helpful. I am looking forward to starting my new career that would not have been possible without NACM. I would definitely recommend this program to anyone looking for a career change!

Elizabeth Gorostiza MBA

To say I absolutely loved Tanya's Mediator Trainer Course is an understatement. I have studied previously with her in a paralegal program many years ago, then her Certified Mediator Course, and now her trainer course. To say she goes above and beyond in overdelivering is putting it mildly. She kept me motivated and excited each step of the way. She provides so many resources and alternative ways to teach the program. She is so kind and pleasant and genuinely loves her craft. I am so inspired to start training other mediators. I felt nervous before I purchased the program, but she motivated me each step of the way, and at the end, with her own story, she made me feel it is never too late to accomplish great things. I highly recommend any program she teaches. Thank-you!

Morcos Soliman Azer

Excellent program that provides knowledge and training through case studies and challenging assignments. Having a 30-day deadline to finish the course is a good tactic that kept me going.

Alanna M. Louhisdon

I cannot recommend this training program enough! I originally completed the 40-hour training in person, and it was an outstanding experience. The instructors are incredibly knowledgeable, engaging, and genuinely passionate about helping their students succeed. They take the time to answer questions, share real-world experiences, and make sure everyone leaves feeling confident and prepared. When it came time for my recertification, the eBook and training materials were invaluable. They were well-organized, easy to follow, and served as the perfect refresher. I felt fully prepared throughout the recertification process, and the resources made reviewing the material so much easier. One of the things that truly sets this program apart is the continued support after the training is complete. The instructors remain accessible and are always willing to answer questions or provide guidance whenever needed. They even share job opportunities with past students, demonstrating their genuine commitment to helping people build successful careers. Whether you're taking the initial 40-hour course or completing your recertification, I highly recommend this program. The quality of instruction, ongoing support, and dedication of the instructors make it one of the best professional training experiences I've had.